Policies & Procedures Development

 Bringing discipline to your business

Why SOP’s are important for a business?

Standard operating procedures or SOP, is a set of instructions prepared by an organisation to standardise procedures and complex tasks. The benefits include:

  • Consistency and quality control
  • Increased productivity
  • Predictable output
  • Reduced cost since process development forces management to evaluate each process in isolation as well in conjunction with other processes
  • Less time spent on training
  • Enabling workers to clearly understand how to perform certain tasks
  • Makes employee performance evaluation simplified
  • Makes roles and responsibilities assignment easy and accurate
  • Helps establishing safe working practices easy
  • Enables organisations demonstrate application of work related regulations
  • With proper quality control measures, audit trail of standardised processes is created

Types of procedure manuals

Generally, there are following types of procedure manuals organisations require:

  • Operations manual
  • Administration manual
  • Customer services manual
  • Finance manual
  • Fixed assets manual
  • Procurement manual
  • Sales & marketing manual
  • IT manual
  • Health & safety manual
  • Human resources (HR) manual
  • Business risk manual
  • Governance manual
  • Compliance manual
  • Code of conduct
  • Complaints manual
  • Quality manual
  • Business continuity manual

When do you need it?

Existence of SOPs provide regulators, lenders, investors, employees and stakeholders the confidence into the affairs of the business. So if you:

  • are looking to bring efficiencies and increase productivity
  • want to reduce cost
  • are applying to the regulator for certain license
  • are seeking investors for your business
  • want to increase reputation as an employer
You need proper SOPs for your business !

We are helping businesses standardise procedures and complex tasks.

Let us help you establish policies and develop standard operating procedures.


Contact us

Phone us: 1300 090 777

Service Areas

Queensland: Brisbane, Cleveland, Logan City, Beenleigh, Gold Coast, Ipswich, Sunshine Coast

New South Wales: Sydney, Paramatta, Bayside Council (Rockdale), Shellharbour

Brisbane Office: Office 24, 138 Juliette Street, Greenslopes, QLD 4120, Australia

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